Q: When carrying the cat in it, does the bottom part stay flat?
A: I own one and my cat is pretty large and fluffy! Yes. The bottom of Mango Cat carrier stays straight and even for those pretty large and fluffy cats.
Q: Will this fit a cat that is 20 inches long?
A: Yes. The space of Mango Cat Carrier is enough for cats. And most cats can "compact" themselves, or curl up. Don't worry to use this carrier.
Q: If cat peed in the carrier, it smells awful. Can this carrier be cleaned in the washing machine?
A: Yes. You can wash the entire carrier with laundry soap and poured a little cat urine remover in it. It will be washed great with no smell left.
Q: How Do I Track My Order?
A: Log in to your customer account. Once logged in, click "Order History" to view all orders.
Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible!
If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by emailing to firstname.lastname@example.org
Q: Don't See Any Updates On My Tracking Information. What's going on?
A: No worries! We're here to help.
If your tracking information still shows that your order has been processed and is 'Ready for 4PX, it likely means that your package just missed the initial scan as it was loaded onto their truck. Not to worry though—you can rest assured that this is fairly normal for 4PX shipments.
Because packages shipped by 4PX have to be manually sorted and accounted for along their journey, sometimes tracking information may take a few days to “catch up” to a package's actual location. More often than not, it's confirmed an route and will update within 1 - 2 business days of your originally anticipated arrival date.
For more information, please don't hesitate to reach out to our Customer Experience team at email@example.com